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Returns Policy

ASCAFO.COM offers a 14-day no quibble return policy. If the item you receive is not entirely to your satisfaction or it is defective then please return it within 14 days of the date you receive the item for a refund, repair or exchange. By returning an item, you are agreeing to the following guidlines:

- Items must be returned within 14 days of receiving them.
- No postage costs on the orignal order will be refunded, unless the item is defective.
- No return postal costs will be reimbursed.
- The item must be returned in an unused and unmodified condition with all packaging, even if it has been opened. If parts of the product are missing and damaged or we suspect that the item has been used or modified, we may refuse the return or only partially refund you.
- If you received the item in a special offer, in which a free item was obtained, this must also be returned or we will be unable to process your refund.
- A completed returns receipt must be sent back with the item, without it we will be unable to process your refund.
- We will not refund while the item is in the post, it must make it back to us first. In addition, we cannot accept liability for items that do not reach us and therefore advise you obtain a free receipt of postage whilst at the Post Office.

Simply send our returns customer service an e-mail at returns@ascafo.com notifying them of the return and your receipt number and they will reply to you with our return address. If you do not have a receipt number please provide an accurate description of the item being returned.

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